Privacy Policy

At Bespoke Carriage Co. LTD, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data.

1. Information We Collect

We may collect the following information when you book a service or contact us:

Name and contact information (Email, Phone Number).
Pickup and destination addresses.
Flight details for airport transfers.

2. How We Use Your Information

The information we collect is used to:

Process your bookings and provide chauffeur services.
Send booking confirmations and personalised quotes.
Communicate with you regarding your journey.
Improve our customer service and website experience.

3. Data Protection (GDPR & UK DPA)

We comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act. We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

4. Third-Party Services

This website serves its fonts from its own servers, so your browser does not connect to Google when you visit. If you choose to send an enquiry by email or WhatsApp, your message is handled by your email provider or WhatsApp under their own privacy policies. We use Google Analytics to understand how visitors use this website, such as which pages are viewed and the type of device used. This may set cookies and sends usage data to Google. We do not currently use advertising or online payment services on this website.

5. Your Rights

You have the right to request access to the personal data we hold about you, to request corrections, or to request that we delete your data. To exercise these rights, please contact us at bespokecarriageco@gmail.com.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Bespoke Carriage Co. LTD
Email: bespokecarriageco@gmail.com
Phone: +44 7928 092645
Company number: 16474389